Shipping and returns
Shipping
- Calendars ship in December, in time to arrive before the new year.
- Shipping is free to any address in Australia. We do not ship overseas yet.
- Your calendar is rolled, packed in a tube and sent by courier from Brisbane.
- We email you a tracking number when it is on its way.
- Once it has left us, delivery usually takes 1 to 3 business days to Brisbane, Sydney, Melbourne and Canberra, about 3 to 5 to Adelaide and Hobart, up to 7 to Perth, and longer to Darwin and remote areas. These are courier estimates, not guarantees.
- Calendars with your own colour, title or logo are printed for you, so they take a little longer to leave us than standard ones.
If something is wrong
If your calendar arrives damaged, faulty, or not as you ordered it, we will replace it or refund you, and you will not pay for return postage. To tell us:
- Email info@boldcalendar.com.au, or reply to any email we sent about your order.
- Include your order number. It starts with C27 and is in your order confirmation.
- Attach two photos: one taken from about 2 metres away showing the whole calendar, and one close up of the problem.
- If the tube or packaging was damaged too, a photo of that helps.
We will reply to arrange a replacement or a refund.
What counts as a fault
Each calendar is printed and then laminated with a dry-erase film. Very small marks can occur in that process, such as a tiny air bubble, a speck under the film, a faint line or a slight ripple at the edge. These are a normal part of how the calendar is made and are not treated as a fault when they cannot be seen from a normal viewing distance of 2 metres and do not affect writing on or wiping the calendar.
If a mark can be seen from 2 metres away, or it stops a marker writing or wiping cleanly, it is a fault and we will replace the calendar or refund you. Please send a photo taken from about 2 metres away and one close up.
Cancelling an order
You can cancel a standard calendar before it is sent. Email info@boldcalendar.com.au with your order number and we will refund you in full. Once we have emailed your tracking number, the order has been sent and can no longer be cancelled.
Calendars with your own colour, title or logo
A calendar with your own colour, title or logo is made for you, so it cannot be cancelled or refunded once you have ordered it. The page shows you the calendar before you pay, so please check the title and logo there. If it arrives damaged, faulty, or not as you ordered it, we will replace it or refund you.
Change of mind
We do not take calendars back or give refunds for a change of mind once an order has been sent. For a calendar with your own colour, title or logo, that applies from the moment you order.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
Contact
Zeroth Group Pty Ltd, trading as Bold Calendar · info@boldcalendar.com.au